Modelling GP Phone calls


30 Second Summary

The project uses Discrete Event Simulation to model how patients navigate between GP and 111 services, and to assess the knock-on effect that this has on Emergency Departments. The aim is to support better routing of patients to primary care.

Discrete Event Simulation (DES)
111 Service
Emergency Departments
Primary Care (GP)
NHS 10-year plan shifts: Hospital to Community
Author
Affiliation

Sarah Blincko

NHS England

This project will use Discrete Event Simulation to model patients’ navigation of GP vs 111 services and assess the knock-on effect for Emergency Departments.

Note10-year plan Alignment

“NHS 10-year plan shifts: Hospital to Community”: modelling how patients navigate between GP and 111 services to understand the knock-on effect on Emergency Departments, supporting better routing of patients to primary care.